We went to SMW security on a recommendation having tried several firms for our security solutions, all of whom did not understand our needs. From the first meeting it was clear that Steve understood us as a customer. From his initial survey he was able to offer us a range of solutions including a phased introduction of a new system. He quoted at several levels to allow us as a customer to decide what was right for us at that time. His advice was always practical and well explained and we never felt like he was trying to sell us something for the sake of it. His standards of workmanship matched his initial service. Due to the nature of our business, our site is not always accessible. However, Steve was flexible and able to work around the time we could allow him in. When on site he worked quickly, tidily and efficiently. After installation Steve was available to help our staff learn about the new system and how it can be used. Due to his planning we have been able to commission further work in stages to add to our solutions. Steve is a professional, reliable and honest businessman, with an excellent knowledge of his field and top customer service. That is why we would recommend SMW security for all your security system needs.