I recently contacted Steve at SMW Security alarms enquiring about the supply and installation of a house security system at my daughters new home in Wychbold, Worcester. She, having moved into a new build property in the area recently. It was a cold call having located Steve's details on the internet which is often cause for concern, seeking out trades people you don't know in an area you are not familiar with.
I had phoned a number of other companies who had quoted me extortionate amounts of money for what I would have described as a standard installation on a new, but modest semi detached house. These without even visiting and viewing the property.
During my first conversation with Steve I was quietly confident in his approach. He was prepared to listen to what I wanted and stated he would endeavour to find a system to suit, at a cost that would be reasonable.
I agreed to Steve visiting my daughters address which he did at a time to suit her, work commitments taken into account. He made a thorough site inspection and later that evening recommended a wireless security system at a very competitive price.
He E mailed me full details of the product which I was more than happy with and agreed to the installation, which he was able to complete several days later.
He installed and fully tested the system in a matter of hours, taking time to explain in detail the operating instructions to my daughter.
He was punctual and extremely tidy and I would certainly recommend Steve and SMW Security to anyone wishing to use his services. Well done Steve.
The only thing I could add was that, whilst he was installing the alarm system, I also happened to make mention of the fact that I was about to install a security light at the rear of the property. Steve volunteered to install this for me, as he was on site, and did so in a thoroughly efficient and professional manner. His attention to detail in terms of quality and accuracy were second to none, again Steve well done.
I am therefore exceptionally well satisfied with Steve and all he has done in relation to this installation.
Thank you on a job well done.